Frequently Asked Questions.

 

Do you do "test- shoots?

Unfortunately, no. We dont do test-shoots. However, we recommend a paid one-off shoot so that if it meets your expectations, then we can expand the contract to include other things.

 

How do you deliver images after a shoot?

All images are saved as JPEG files and delivered via Wetransfer, dropbox or google drive.

 

How do you deal with image copyrights?

Image copyright belongs to the client and are free to use the images anyhow they see fit but we may use the images for promotional purposes.

 

Refunds and Do-over Policy.

As much as possible, we do not encourage refunds and do-overs especially because a lot of resources go into one shoot and can be nearly impossible to estimate sometimes. However, in extreme situations and as determined by our lawyers, we will refund only 35% of the initial amount less the cost of all equipment rental paid into our accounts. In the event that there is a retainer-ship and/or contract in place, we may have a do-over done at the next shoot.

However in the event of a refund, the client is NOT allowed to use any of the pictures from the shoot. Failure to heed to this could have legal implications.

 

Do you post images from the shoot to Wakafire social media platforms?

Yes we do. However we only post 1-2 images from the shoot after 2- 3 weeks of the shoot unless there is a document that states otherwise. 

 

What happens when we pay for a shoot/merchandise and we need to reschedule?

We allow rescheduling for two times by the client after initial payments or a period of 30 days (whichever comes first) after which payments become invalid and we would not honor our commitment to shoot anymore. We will refund only 35% of the initial amount less the cost of all equipment rental paid into our accounts. In the event of a refund, the client is NOT allowed to use any of the pictures from the shoot. Failure to heed to this could have legal implications.

Can I pick my preferred venue for my shoot?

Yes. However, the costs of the venue will be borne by the client

What happens when we pay for a class and we need to reschedule?

 There is a lot of planning and expenses that go in arranging a class.

  • If a client does NOT show up the time allotted for the class and does NOT send notice for reschedule at least 48 hours to the agreed date, that class is forfeit and we will not be liable to a refund.

  • If a client sends a notice for reschedule at least 48 hours to the agreed date, the next class option (as agreed) in the category paid for will be free for that client. If said client does NOT show up the time allotted for the class and does NOT send notice for reschedule at least 48 hours to the new agreed date, that class is forfeit and we will not be liable to a refund. Should the client now prefer a different price option after initial class missed, the price difference will be calculated and the client will pay the difference.

  • We do NOT refund fees paid for classes.